We are looking for native Germans with a talent for technical issues who have an excellent command of the english language. As you become part of this service squad, you’re responsible for solving the technical issues that occur to the customers of our client, a leading online service provider in hospitality. You serve the users of their services with great respect, extensive knowledge and the intention to fix their issues fast but properly.

From a customer focused perspective, you offer them a distinguishing customer experience by helping them to solve the technical issues their facing using the tools.

As one of Europe’s upcoming leading customer services specialist, we are looking for pioneers who are eager to join our young and dynamic multi-lingual contact center team. For one of our new clients, we are happy to meet technical but customer focused representatives to form a service squad to conquer Europe.

• Technical customer service project;
• Solve challenging technical issues and use your knowledge and experience to the max.
• Flexible working hours varying from 6 AM till 12 AM;
• An inspiring, innovative and multi-cultural office environment;
• Possibilities to (fully) Work from Home after few months of nesting.
• Salary € 10.09 p/h, based on 23 years of age, bonus € 2.00 p/h
• Travel expenses will be applicable outside a 10 km area (based on one-way)

To be successful in this job, you need to meet both computer (networking) skills and knowledge, communication skills and customer services experience. You understand the technical questions you receive, but are most of all able to have pleasant and remaining conversations with the clients you talk to. Working for this project, requires various different criteria:

• Excellent understanding of computers (Network troubleshooting, Microsoft products and the internet);
• Good communication skills: fluent in English and German (native)
• Good oral and written (excellent grammar);
• Customer service skills (communicate correctly and friendly, listening skills);
• Work in a team environment as well as independently;
• Ability to work in a stressfull and noisy environment;
• Available 24-32 hours a week after trainingperiod for 6 months;
• Minimum 1 year experience in a technical support call center;

Extra important data:

• Available for assesments;
• Available for training (2 weeks fulltime), the training will be given in English;
• Study agreement for 6 months is part of the training program.

You can respond directy by clicking on the 'solliciteer' button and fill in your personal information and a motivation. We would kindly ask you to check your PROFILE and make sure that you profile is 100% complete.